A New Jersey man claims that he made a bet at the FanDuel Sportsbook at the Meadowlands on Sunday and got shocked when the sportsbook refused to pay him. Anthony Prince explained that he placed a $110 in-game bet with 70 seconds remaining in the Denver Bronco – Oakland Raiders game and the bet would have paid out $82,610.
To win that kind of money on a $110 bet, would mean some great odds. FanDuel did have great odds on the game but the problem is that there was a mistake in the odds. After Prince told his story to New Jersey’s News 12, FanDuel Sportsbook received a lot of negative publicity which forced the company to launch an investigation.
A FanDuel spokesperson said that the bet had an obvious pricing error that was mistakenly made by their in-game pricing system. The Broncos were trailing by two points late in the game and the odds for a Denver win were +340. The Broncos then completed a 26-yard pass which put them in a great position to kick a field goal and win the game.
The spokesperson went on to explain that the system then posted wrong odds of +75,000 for the Broncos to win. The correct odds should have been -600. A few other bets were also placed during an 18-second span. FanDuel honoured all bets that had the accurate market price in keeping with their house rules and standard industry practices. They have apologized to all of the customers that were affected.
FanDuel Trying To Resolve The Issue
FanDuel admitted their error and offered to pay Prince $500 for his $110 bet. They also offered him tickets to a New York Giants game but Prince declined. The New Jersey Department of Gaming (NJDGE) did not comment aside from saying that the matter was being investigated. New Jersey’s Department of Gaming’s Emergency Rules state that FanDuel has 5 days to resolve the matter and an incident report will also need to be filed.
The Emergency Rules explain that operators have to investigate every complaint from a patron and give a response within 5 days. If the dispute can’t be settled then it will be left in the hands of the NJDGE or the New Jersey Racing Commission. On top of needing to find a solution to this problem, FanDuel will need to figure out a way to handle the public relations side of things. More importantly, they need to find out how the error happened and make sure that it doesn’t happen again.
